VOIP Network issues

[RavenAndy]

We recently upgraded a 406 unit to 4.1, the system has 22 5610sw phones connected to a HP managed switch with VLAN's enabled.

All has worked well for the past year however since the upgrade every week we start to get poor voice quality. A reboot of the 406 fixes the problem, however withing a week and yes it seems to be exaclty every 7 days the problem comes back. We have gone to 4.1.12 but the problem still comes back.

We have checked the switch and cannt see any netowrking issues.

Any ideas?

 

[kwing112000]

Can you look to see if the phones have upgraded to the newer release? You can open monitor and go to status and then IP phone status adn see what version they are running

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[RavenAndy]

Yes they are all on the latest 2.824

 

[tlpeter]

4.1.12 has 2_8_3 for the ipphones

2_824 is for 4.1.9


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[l33byt1980]

What codec is the IP handset set too?

ACA - IPOffice implement
ACA - IP Telephony
CCNA - Passed at last

 

[RavenAndy]

now on 2.824, with codec set to automatice, would it be worth setting the codec to G711?