LeeMcCauslin
MIS
BCM50 at remote site registering to my signaling server at HQ (Option 61C rls 4.5) They use my CallPilot and I build phones for them in my switch. they have I2002 phones.
Their incoming phone lines are split off a T via an Adtran. (10 lines)
Users say incoming calls work fine. Set to set is fine. they can 4 digit dial me here just fine and I can dial them.
But they say when they pick up a line, dial 9 and an outside number, it will sometimes wait up to a minute and then just go busy. Occasionally it will wait that long and the call will go through but usually they just get a busy tone.
I expect this is something I need to call in the Vendor for (relatively recent install) but I thought I'd check here first to see if there was something I can look at. I do have access to the system with BCM element manager and BCM monitor. Just watching I see lines become active both incoming and outgoing but mostly the outgoing is to other 4 digit extensions on the network.
I had a user try to call my cell phone and I saw a line become active but it never connected and then just dropped...
=======================================
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself." Cool Hand Luke
Their incoming phone lines are split off a T via an Adtran. (10 lines)
Users say incoming calls work fine. Set to set is fine. they can 4 digit dial me here just fine and I can dial them.
But they say when they pick up a line, dial 9 and an outside number, it will sometimes wait up to a minute and then just go busy. Occasionally it will wait that long and the call will go through but usually they just get a busy tone.
I expect this is something I need to call in the Vendor for (relatively recent install) but I thought I'd check here first to see if there was something I can look at. I do have access to the system with BCM element manager and BCM monitor. Just watching I see lines become active both incoming and outgoing but mostly the outgoing is to other 4 digit extensions on the network.
I had a user try to call my cell phone and I saw a line become active but it never connected and then just dropped...
=======================================
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself." Cool Hand Luke
