VOIP ACD sets losing calls as they are "Re-queued" 1

[telebub]

We have an Option 61C on Release 5.5 with Signaling server and VOIP Call Center sets registered to the Sig Server in another state. We have CCM 6. Randomly, the VOIP sets in this region will receive a call and as it is answered, the set will lose the call, go into NOT READY, and the display will say the call was re-queued.

1. It is happening to agents only in this one region, VOIP agents in other regions registered to the sig server haven't experienced it.
2. It isn't happening to any of the local agents
3. The agents experiencing the trouble are in different skillsets

I'm not sure if we have a CCM issue or a PBX VOIP issue but wanted to ask some of you gurus if you have seen anything like this.


War Eagle!!

 

[Milesprower]

Concentrate on the PBX: CCM gets the phone state from the PBX. I have seen this type of behavior in the past when VOIP bandwidth was inadequate. Call control information is not making its way back from the set to the PBX to the CCM.

 

[wayner3]

Patch MPLR27326. Also,may see Bug365 when this problem occurs.