Hello!
I've run into an odd situation: we have voice mail through our phone service provider (Brightspeed) and they handle voice mail for our two main lines. Internally, several of our extensions have mailboxes on our Nortel system, but these should only come into play when a call gets transferred internally. Lately, one of our internal extension mailboxes has been getting random voice mails left to it (sometimes it's a FAX machine, yesterday it was the automated call from our security company) when nobody is transferring any calls to it.
Assuming I've somehow changed a setting that would forward calls to the extension in question, does anyone have a suggestion as to where to look in the phone system settings? I inherited this system with virtually no documentation.
Thanks!
I've run into an odd situation: we have voice mail through our phone service provider (Brightspeed) and they handle voice mail for our two main lines. Internally, several of our extensions have mailboxes on our Nortel system, but these should only come into play when a call gets transferred internally. Lately, one of our internal extension mailboxes has been getting random voice mails left to it (sometimes it's a FAX machine, yesterday it was the automated call from our security company) when nobody is transferring any calls to it.
Assuming I've somehow changed a setting that would forward calls to the extension in question, does anyone have a suggestion as to where to look in the phone system settings? I inherited this system with virtually no documentation.
Thanks!
