Voicemails Appearing late

[grcampb]

We have an occasional issue where mainly with mailboxes associated with skillsets seem to have voicemails that don't show up until a day or two after they are left.
For example we check voicemail at 7am monday, says no messages, them at 9am we check again and there is 5 messages, one stating it was left at 6:30am and another from the previous Saturday?

Has anyone else come across this? Or know of any fixes?
I've seen an older post on here from 2005 that mentions a software patch for version 3.x but our system is:

BCM400 4.0.2.03
voicemail 41.02.49.22-2.49
Is there a patch for 4.x for this as well?

Any help or suggestions always appreciated.

 

[Dasheen]

Is your system fully patched?

 

[grcampb]

This may be a stupid question: But where do I find out what patches are available. I am looking on the nortel support site under software downloads for the BCM400 and the only thing there is an newer version of Element Manager.

 

[oldestgeek]

You'll need to have a accredited Nortel partner get the patches for you. You might also want ot make sure that messages were'nt forwaded from another mailbox. That could account for the delay.

 

[grcampb]

Is there anywhere I can view the available patches? I'd like to be able to see what we are missing and then contact our supplier to get them.

 

[curlycord]

As stated you need login credentials, best to post what you have for patches.....better yet call a tech in and just patch it.
Patches are release at least every 3 months.


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curlycord

http://www.curlycord.com