Voicemail

[mcpheenet]

I am having a problem with a customer that is unable to get her voicemail to work properly. What happens is someone phones in on the main line and leaves a message. The receptionist then is not made aware by the phone manager that there is a new message left on the system. I have asked her to restart the voicemail server, dial *17 and *99 (*99 to check the hunt groups voicemail) but there still seems to be no new message.

Does anyone know what the problem with this could be?

 

[IPGuru]

VM is usualy an aplication that just works.
The last time I had a problem like this it was due to the USER NAME ending in a space, this caused the vm to appear to take the msg correctly but be unable to retrive.

basicly when the vm created the mailbox user<space> windows will drop the space form the directory name so when the vm trys to acess the mailbox it cannot be located.

 

[mcpheenet]

When the voicemail was originally made this was working fine, so unless they have been playing around with it this should not be the case. Is there anything that I can test to see what could be coursing a problem?

Thanks