Voicemail won't pick up 1

[rokkena]

I have a user who recently encountered a problem where people who call him won't be directed to his voicemail. On his phone "line 280 to prime" is displayed. I didn't change his configuration prior to this. I tried recreating his mail box, but that didn't work. He can make and receive calls. He can access his mailbox. Suggestions?

Thanks in advance.

 

[Deweyhumbolt]

His telephone needs to be CFNA (Call Forward No Answer) to the Vmail pilot DN. Which can be found by pressing Ftr985.

Adversity is Opportunity

 

[rokkena]

That did the trick. Right under Services->Telephony->System DNs->Active Set DNs->DN XXXX->Capabilities->Call Forward