Voicemail to mobile 2

[chinroc]

I am having problem with call transfer from voicemail to mobile. I am using 3300ICP Rel.4.1. When I put speed dial number in the voicemail option 2 it just rings on the mobile once and then straight away comes back to the voicemai options. Is it something to do with some timer? Or Can I increase some timer that it rings 5 or more times at least? Thank all for help.

 

[kwbMitel]

Change the Transfer recall timer for the voicemail - Default is 17 seconds.

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What's most important is that you realise ... There is no spoon.

 

[chinroc]

Hi kwbmitel thanks for your reply. But I couldnt find the Transfer recall timer in COS options. But one option called No Answer Recall timer and it is by default set to 17 seconds. Should I change that? Thank you once again.

 

[kwbMitel]

yes, no answer recall - set to 25 or 30 seconds

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Supernova99]

the timer you need is in the voicemail options form
Transfer Ringback Timeout this 17 sec by default set this to 30 secs

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[isrm]

Check the party being transferred is not COR or Interconnect restricted from the trunk used for the outbound call.

 

[kwbMitel]

@Supernova: Yes and No.

If supervised transfer is enabled, (Usually not), then the voicemail options timer applies.

If not using supervised transfer then the COS option applies.

Chinroc - Can the call be answered if you are quick enough?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Supernova99]

@kwb: Yes I do understand that, however by default the transfer ringback timer acts as described (supervised) where it will ring the mobile for 1 or 2 secs then take you back to voicemail.

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[chinroc]

For my safety I changed both the timers. Its all good now. Thanks all for your help.