Voicemail to Email

[BogeyShooter]

I've read alot of posts regarding this but nothing that mirrors what I am trying to do. Customer has an IPO rel 9.0 with a UC module. The customer does not have an email server, they are using gmail, however, their email addresses are not myname@gmail.com, they are myname@xyzcompany.com. Some how, gmail knows how to translate the differences in email addresses.
Here is how VMPro is set up in preferences:

domain = xyzcompany.com
server = smtp.gmail.com
port = 465 (I have tried 25)
identifier = vmpro@xyzcompany.com
authentication = yes
user name = voicemail@xyzcompany
password = entered

I am not getting any voicemails sent to the customer's email accounts. They are set up in the users tab of the IPO. Any suggestions? Is there a way to monitor the email traffic on the IPO so I can see where this is failing?

 

[teletechman]

go to the webpage:7070 then to the settings tab, set the debug level to verbose. Make a test call and wait a few minutes, then go to the logs tab and select VM it should show what is happening. Also can you manually send to this server via telnet?
Mike

 

[pmcook]

I believe with port 465 you need to select SSL as well. You can try 587 with TLS.

 

[nbfd731]

I have made this work with the SMTP.gmail.com with a relay I like to use H mail as a relay for better tracing and see where it fails. SSL will be required as PM cook stated

Example from Hmail

server = smtp.gmail.com
port = 465
SSL checked


ACSS SME

 

[holdmusic34]

You could just create a new gmail account for them using companynameavaya@gmail.com instead of their domain.
Don't fight with their existing set up.
Use that. Use this: faq940-7729 Done.
Source: We have exactly the same set up in the office here. No one even noticed.