Voicemail to email

[MikeSide]

Hi guy's

I have a probem with a IP office 8.1 (65) and Voicemail Pro. The voicemail to email are configured correctly, like all the time i do but the client didnt receive ther email. The provider are relais.videotron.net with no credential. There a screenshot of what i have take from the monitor but he don't seem have error on that...

8386643mS SMTP: SMTPServer woken up... Session 00000000 Client 00000000 State 0 Q Size 10 current_message 00000000
8386643mS SMTP: SMTPServer Initialise Session...
8386644mS SMTP: Initialising communications to SMTP Server [IP Address = 24.201.245.25, port 25)
8386644mS SMTP: EMail list is now 10 records long
8386644mS SMTP: SMTPServer Connecting... Session f4ff03ac Client f504e6e0
8386644mS SMTP: SMTPServer snoozing...
8403425mS CMExtnEvt: Maxime Pilon: No user activity
8412029mS CMExtnEvt: Lynn Laroche: No user activity
8417622mS CMCallEvt: 0.2408.0 296 Simon Detongre.0: StateChange: END=A CMCSConnected->CMCSCompleted
8417623mS CMExtnEvt: v=6 State, new=PortRecoverDelay old=Connected,0,0,Simon Detongre
8417623mS CMLOGGING: CALL:2013/06/0410:07,00:00:41,000,238,O,4503761282,4503761282,SimonDetongre,,,0,,""n/a,0
8417624mS CD: CALL: 0.2408.0 BState=Connected Cut=2 Music=0.0 Aend="Simon Detongre(238)" (20.6) Bend="Line 6" [Line 6] (3.2) CalledNum=4503761282 () CallingNum=238 (Simon Detongre) Internal=0 Time=54261 AState=Idle
8417624mS CD: CALL: 0.2408.0 Deleted
8417625mS CMExtnEvt: Simon Detongre: CALL LOST (CMCauseNormal)
8417625mS CMExtnEvt: Simon Detongre: Extn(238) Calling Party Number(238) Type(CMNTypeInternal)
8417625mS CMExtnEvt: Simon Detongre: CMExtnHandler::SetCurrent( id: 2408->0 )
8417625mS CMCallEvt: 0.2408.0 -1 Simon Detongre.-1: StateChange: END=X CMCSCompleted->CMCSDelete
8417627mS CMCallEvt: 0.2411.0 -1 Alog Trunk:6: StateChange: END=X CMCSConnected->CMCSDelete
8417627mS CMCallEvt: 0.2411.0 -1 BaseEP: DELETE CMEndpoint f4fe0f14 TOTAL NOW=9 CALL_LIST=4
8417627mS CMCallEvt: END CALL:296 (f4feb824)
8417628mS CMCallEvt: 0.2408.0 -1 BaseEP: DELETE CMEndpoint f4fd21d8 TOTAL NOW=8 CALL_LIST=4
8417630mS CMMap: PCG::UnmapBChan pcp[83]b1r0 cp_b f587294c other_cp_b f5828bf8
8417630mS CMMap: a=20.6 b=3.2 M02
8417630mS CMMap: PCG::UnmapBChan pcp[99]b1r0 cp_b f5828bf8 other_cp_b 0
8418094mS RES: Tue 4/6/2013 10:08:14 FreeMem=58471032(1) CMMsg=9 (12) Buff=5200 948 1000 12456 5 Links=3011 BTree=0 CPU=1/3/7943/16418/18255/1
8418094mS RES2: IP 500 V2 8.1(65) Tasks=50 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=57 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=3 SSA=0 TCP=16 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
8418094mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
8418644mS SMTP: SMTPSender ClientDestroyed... Client f504e6e0
8418644mS SMTP: SMTPSender ~SMTPTCPSession... Session f4ff03ac Client 00000000
8418644mS SMTP: SMTPServer Connection Closed... Session f4ff03ac Client 00000000
8418644mS SMTP: SMTPServer Snoozing for 5 minutes...

 

[AACon]

Embedded has a habit of getting flagged as spam. Try something like GMX to test and make sure it works.

-Austin
ACE: Implement IP Office

 

[MikeSide]

What do you want to know by like GMX...

 

[AACon]

Set up a gmx mail account to test that it is working correctly.

-Austin
ACE: Implement IP Office

 

[MikeSide]

So if i understand i put a smtp of Gmail as exemple and try to receive the email.. that right ?

 

[AACon]

no. Just sign up for a gmx email account (

http://www.gmx.com).

Use their SMTP info and your username/pass you setup as the email server for your voicemail to email. Use their info stead of your videotron account. Send to the same email addresses.

On the flip side, you can set the email address of a user perhaps to a personal one that you can see if the message comes through. That will also let you know that it is working, but just getting flagged. Like I said, I've seen more embedded flagged as spam than anything else.

-Austin
ACE: Implement IP Office

 

[MikeSide]

OK !!! Good i try that, thank you !

 

[MikeSide]

A question

In the voicemail pro The domain was important ?? cause i enter videotron.ca and my client just told me he use videotron.net !

 

[AACon]

Yes!

-Austin
ACE: Implement IP Office

 

[MikeSide]

Ok i create the adress voicemail@... on the exchange of the client and that work now..
Strange that the first time i need to create this adress physicaly.

 

[1043]

If its VM Pro then set up the SMTP logging. It will tell you where it is failing

 

[AACon]

Yeah I see now he's using VMPRO. Turn on logging like 1043 said and it would have told you the issue.

-Austin
ACE: Implement IP Office

 

[amriddle01]

His last post says it's working now.....



"No problem monkey socks

 

[MikeSide]

hehehe thank you guy's !