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Voicemail to email "queue" where?

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d00ner62

d00ner62

Technical User
Nov 15, 2011
238
CA
I have a customer that has voicemail to email

It is not working

Their users are set to "forward" which means there is not a copy of the voicemail in their vm box. They are "queued" waiting for the ability to send.

Are the wav files temporarily stored anywhere? Because from what I understand the messages will disappear if I reboot the system and the only way I can change the smtp address is to reboot.

This is a uc module. I need to get those voicemails off the system before I reboot
 
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You don't need to reboot. You need to restart the Voicemail service on the UCM. Go to the web management and stop/start the service.
 
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