-
1
- #1
Sorry to be living in the stone age still (what can I say, the system does everything we want it to do!), but for posterity sake (CYA?) - I just ran into the issue referenced in this old thread.
thread940-1739117
A few months ago we moved VM Pro from sever 2008 onto a Windows 10 box. Initially sending voicemail to email with hMailServer worked fine - clean setup used "IP Office Voicemail Pro (32-bit)" control panel item to add the server address, etc. However, this week I had to change the IP address on the box. I used the local address in the control panel item. Changed that to the new value. Looked good. Restart services...no deal.
Finally saw:
Event 4098, EasyMail SMTP Object with "Error Connecting to [ localhost ]"...
Rechecked the control panel item...it shows the ip address I need.
Searched the registry...found two locations that were not updating (as expected?) from the control panel app:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAYA\Voicemail Pro\VPIM
AND
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAYA\Media Services\Directories
Manually made the change in the registry, restarted VMPro...and bingo - voicemail to email works again!
The OP on the original thread mentioned right clicking > run as administrator on the control panel app - but in Win 10 version 20H2 build 19042.804, I don't have that option on right click.
So, in case there's someone else out there still running an R5.3 setup, maybe this will help. It only cost me about 2 hours of hair pulling!
PW
thread940-1739117
A few months ago we moved VM Pro from sever 2008 onto a Windows 10 box. Initially sending voicemail to email with hMailServer worked fine - clean setup used "IP Office Voicemail Pro (32-bit)" control panel item to add the server address, etc. However, this week I had to change the IP address on the box. I used the local address in the control panel item. Changed that to the new value. Looked good. Restart services...no deal.
Finally saw:
Event 4098, EasyMail SMTP Object with "Error Connecting to [ localhost ]"...
Rechecked the control panel item...it shows the ip address I need.
Searched the registry...found two locations that were not updating (as expected?) from the control panel app:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAYA\Voicemail Pro\VPIM
AND
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AVAYA\Media Services\Directories
Manually made the change in the registry, restarted VMPro...and bingo - voicemail to email works again!
The OP on the original thread mentioned right clicking > run as administrator on the control panel app - but in Win 10 version 20H2 build 19042.804, I don't have that option on right click.
So, in case there's someone else out there still running an R5.3 setup, maybe this will help. It only cost me about 2 hours of hair pulling!
PW