voicemail to e-mail not working

[azrael2000]

Hi All.

I've been fighting with voicemail to e-mail, but don't seem to be getting anywhere.
Even after reading all of the threads I could find on the topic.

My system:
IP Office 500 v2 - running 10.1.52

Under the system -> voicemail tab:
Embedded voicemail; IP Office Mode

Under the System -> SMTP tab (for gmail)
IP Address : 74.125.228.22
Port: 587
e-mail from address: me@gmail.com
server requires authentication checked.

username: me@gmail.com
password: password

Under DNS tab
2 DNS servers selected; ip addresses supplied

Under the user:

voicemail e-mail: anotherme@gmail.com
voicemail e-mail: set to alert

=========

I call the extension from another phone on the system, go to voicemail and leave a message. I have verified that the voicemail is there.

I have confirmed that I can ping and even telnet to the mail server to verify connectivity.

Any ideas?

Regards

 

[Telecomboy]

I don't think gmail uses port 587. That's gmx that uses 587. I've never used gmail so I can't say whether you will get it to work or not, but I would try either port 25 or 1025 with gmail.

 

[mojoputter]

Look in the FAQ's section for help.

 

[azrael2000]

Hi there.

I looked at the voicemail / e-mail in the FAQ's, however this appears to be for voicemail pro, not embedded voicemail as I have on my system.

I checked, and gmail does have a port as 587, so that might not be an issue. I can send e-mails from / to the e-mail accounts with no trouble.

So I am, at this time, a little confused. I will dig some more and advise.

Regards

 

[intrigrant]

Port 587 is for TLS and IP Office does not support that, only plain text port 25 email is supported.

A simple mind delivers great solutions

 

[Ekster]

I've had this problem with gmail SMTP connections before and had no joy as it uses a secure connection and the IP Office won't support that. I would find out the ISP's SMTP server address and use that, it won't require authentication or if it does it won't require a secure connection and will more than likely use good old port 25.

+++ Divide By Cucumber Error. Please Reinstall Universe And Reboot +++

 

[maxse]

Use a paid domain based email port 25

 

[cruzades]

Im using stunnel application in conjunction with gmail smtp, it works fine, you need a separate cpu for this though.

 

[wfranklin]

You shoud try use a yahoo mail, I can do this normally.

 

[ssj4gogeta2003]

Have you verified that the Voicemail Pro client is set to use SMTP instead of MAPI?

Administration > Preferences > General, click on the MAPI tab and make sure SMTP is highlighted instead of MAPI

 

[intrigrant]

@ssj4gogeta2003 : he has embedded voicemail, so settings in manager can only be done for SMTP
read before react

A simple mind delivers great solutions

 

[StreamlineNet]

If you have access to an internal windows or linux server. Setup SMTP relay that forwards through SmartHost for devices like IP Office. SMTP is a built in service on the servers, and can easily be setup.


In Windows 7 install IIS 7 then setup Remote Admin Tools

http://support.microsoft.com/kb/974877/en-us

Then setup SMTP

http://technet.microsoft.com/en-us/library/cc772058(WS.10).aspx

This is easily placed on the Manager PC is you have a spare. You can use it to relay mail.

Thanks,
Jason