Voicemail to e-mail issue

[jgeisler1]

We have IPO 9.1.400.137 with 530 IP phones and about the same amount of analog/digital. For some reason, any time someone leaves me a voicemail, I get the same voicemail to my e-mail over and over (10+ times) until I clear my mailbox from the Voicemail Pro Client. I seem to be the only person having this issue out of the few dozen people with voicemail to email.

The strangest part that I can't seem to figure out, I took voicemail to email off of my user and I still receive them in my e-mail. I've also tried to completely remove my user/extension from the system and rebuilt it with no change.

 

[jgeisler1]

Also, if it matters, I am a power user using one-X and the Avaya one-X Mobile IPO app.

 

[kyle555]

I had something similar where the One-X Mobile welcome email would send to me every 10 minutes without fail for days - even if I set my user to not get it.

I ended up needing to reinstall the server for other reasons, but if you can't just delete your user and rebuild him to fix it, I'd say open a ticket and bug Avaya.

 

[tmcd123]

Trying sending it to another email account offsite- gmail, etc. and see what happens. I've seen the same thing before at another customer and it only happened on their Outlook email. Gmail worked fine. We referred it to their Email Provider.