VoiceMail short ring on busy

[lucben]

Hi,

I have been through some threads but didn't find answers i am looking for.

We have a BCM50 and want to hear the short ring signal when a external call is going into the mailbox. At the moment this is working fine for INTERNAL calls, wether the user is online or not.

The FWD no answer and FWD on busy goes to the voicemail. FWD delay is at 4 rings. The phones are configured with 2 intercoms. I tried to change the DND on busy but nothing happened. Same thing for the Redirect ring, nothing changed.

Anyone knows how to activate the short ring signal when an external call is going into the mailbox. ?

Thanks

 

[hawks]

look in the mailbox itself somthing about show caller YES or NO. you wnat to make sure that is set to yes

 

[SupportDude]

I think these are the steps your looking for:

Press Feature 981 to open mailbox.
Enter your mailbox password and press OK or #.
Press ADMIN or 8.
Press GREET or 2.
Press CFWD or 3.


-SD-

http://www.mysupportguy.net

 

[lucben]

Hi guys thanks much for the quick reply !

I've tried what you suggested and i don't think this is what i am looking for. The short ring (or notification signal or tone ??) is still not ringing when an EXTERNAL call goes into the subscriber mailbox.

Just to make this more clear, this "signal" is a 2-tones buzz that rings for about half a second, on the phone that is not responding, every time an INTERNAL call goes into the mailbox. Wether you are on call or not, you can hear this "signal". I guess the purpose of that is to alert you that someone is leaving you a message so you can intercept it if you want. This is working allright for internal calls only, but it is not happening for external calls (going through the auto-attendant).

I have gone through the documentations and couldn't find anything about that. Maybe it is just not customizable...

Anyone knows more about that option ?

Thanks.
LBP

 

[SupportDude]

This could be based on the User Interface style.
You have a per user choice of CallPilot or Norstar Voicemail.
As I remember, the CallPilot Interface does this automatically.
If this is working on one user and not another, do a stare and compare. Specifically check the Class Of Service on the mailbox.

-SD-

http://www.mysupportguy.net

 

[curlycord]

We all know what you are talking about...

But you need to double check what they have told you above in programming of the mailbox in F981.

Also make sure in admin programming the set has Caller ID working.

 

[Deweyhumbolt]

It does it automatically on the NVM interface.

Adversity is Opportunity

 

[SupportDude]

It's configurable on the NVM interface.
It's automatic and non-configurable on the CP interface.

-SD-

http://www.mysupportguy.net

 

[Deweyhumbolt]

I meant by automatic it is on by default. You have to turn it off.

Adversity is Opportunity

 

[SupportDude]

Are you positive Dewey?
It never was before.



-SD-

http://www.mysupportguy.net

 

[Deweyhumbolt]

Maybe I'm coming in too late. But, if we're talking about the dual tone audio along with the quick display of the CLID that happens after the CFNA sends a missed call to Vmail, then yes it is on by default on BCM Call Pilots when using the NVM interface.

Adversity is Opportunity

 

[SupportDude]

Cool.
Thanks for the info.
I'll have to check that out on the next install.

-SD-

http://www.mysupportguy.net

 

[lucben]

HI everyone !

Thanks for all your comments. This forum is just amazing ! All you guys are champions.

Unfortunatly, after all of what i tried based on your advices, i still can't elucidate the mystery of the voicemail tone. Fortunatly, we have a BCM50 to perfom tests in our laboratory, so i keep searching. Plus, on one of our BCM400 in the field, i discovered that this tone is working well for external calls on one user. I replicated the exact parameters (phone, mailbox, user options, class of service) on our BCM50 but still couldn't make this work. I am now thinking that this might has something to do with lines programming or auto-attendant.. or maybe with the phone firmware or BCM version. I look at everything.

You were all right about the "display caller" to be put on YES. (i confirm, it's on YES by default on the NVM interface). It does make the tone goes on or off when a call is forwarded to the mailbox. Although, on our testing BCM50 it never rings on EXTERNAL calls only even if this option is turned on.

I don't expect anyone can find the answer cause this is getting nowhere (beleive it or not, i've been on this for weeks!) but i'll make sure i write it here if i ever find something interessting.

Thanks again for all your time !

LBP

 

[cook1082]

Could it be the line type and number of ring that the AA is set to pick up the line.(Analog atleast 2 rings for CLID to pass) Also in the set programing auto CLID /checked.

 

[hawks]

Good point cook maybe when transfered from AA there is no information to present so no tone.

 

[SupportDude]

True.
The CLID info has to be there.

Thanks for posting status LBP!

-SD-

http://www.mysupportguy.net

 

[lucben]

Hi,

You were right ! It was all about the CLID. I had to add the call display feature to our system and then we could hear the ring. BUT, if the auto-attendant is at less than 3 rings it won't give enough time to send the call display information from the CO, so not ring will be heard. So there are few things to look at to make this work but the main thing was about the CLID.

You were all right in a way. Thank you so much for your help. God bless this forum !

LB