Voicemail routing

[Sam173]

I have a BCM50 where voicemail answers call in CCR Tree 1 with 4 options on 4 lines. Client does not want mailbox active, simply a message, we have 4 people answering calls, once they press 0 or wait on the line, the issue is after several rings the system disconnects, General Delivery is not wanted by the client or any active mailbox, should the calls not continue to ring?

I have not checked if I have a CFNA active which I will in the morning, could anything else cause the lines to disconnect once the call is routed to front desk by the voicemail. Should it not just continue to ring?

Hope you can help, thanks

 

[DBrewsky]

Have your options ring to a hunt group (this will insure set CFNA is not followed). Set Transfer Callback to OFF. Once an option is pressed, the Caller will just sit in the hunt group (hearing ringing) indefinately.

A possible reason the call is disconencting is because the caller is transferred back to the AA/CCR (via transfer callback) and you don't have Return to AA selected in the call pilot, so they are summarily disconnected.

--DB

http://support.csctech.us

Remote Support Specialist

 

[Sam173]

Your transfer callbank might be an easy fix, I had set up a huntgroup but removed it and took the quick way out by having answer DN's set up with 221 so 3 other phones ring. I'll check but I recall the return to AA working at one point. I will see if I can follow a few calls again.

Quick question on the huntgroup all 4 lines must be assigned appear/ring or unassigned?

 

[cook1082]

If answered by the AA then the dial zero is the hunt group DN and the lines don't need to be assigned at all. Lines are only assigned if the hunt group answers the lines.

 

[Sam173]

Yes thanks for that changing dn for operator and 0, I will give it a try this morning, I do belive it's the route to go to avoid dropping calls, I will let you know how it turns out