Voicemail routing/Stat command

[saw164]

Hello All,

Have two quick question's, i hope. I have a Mitel sx-2000 light, and i am wondering where do you specify the route to voicemail? the second question is when you stat a T1 trunk(DS1 formatter card) what does it mean when the call status shows Dead?

Thank you

Scott
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When Life Gives You Questions, Google has Answers - AJ Carpio

 

[kwbMitel]

For Routing (not Forwarding) to voicemail.

For Busy/No Ans Routing you need to first define the routing point and conditions using the Call Re-routing First alternative assignment form. (Do not define the 1st one, leave it blank as this is the route applied by default)

Next go to the call rerouting assignment form, find the station(s) you want to route and define the route # under the 1st Alternative column.

As for you second question, I've never seen a status of DEAD. Idle, Busy, and Not Seizable are typical results.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[saw164]

Thank you kebmitel, I did look there and it shows as normal across the board and in the directory number routed to Column it is blank. Here is the problem i am having.... I will call an ext say 2355, which is off of Mitel B, it will ring, and when it goes to voice-mail you get dead air. Then if you hang up and try to call back, you get nothing, if you stat the line when this is happing you get the Status of DEAD.

I check to see how our other Mitel A is setup and it is the exact same way and works fine. The only difference is that Mitel A is directly connected to callxpress but Mitel B, that is having problems, is a node off the Mitel A and is connected Via a MSDN t-1 link.

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[saw164]

i Fixed the problem, I was in the switch changing around routing and deleting Routes not being used today, luckly i wrote down every change i made, so i started back tracking and found that a route i deleted was programmed on one number that was outside our ext dialing, which i had figured for old programming. well just for kicks i decided to put it back in, well that turned out to be the route for voice-mail, so i figured what happen was when you call the phone, it would try to create the connection to voicemail freeze up the line, and would take a bit to release(speculation on the part about freezeing and releasing) but once i put that route back into the switch, everything started working again. Lesson's learned from this "Always make sure you write down changes being made, that way you can go back and undo the changes if you F'd up something"

Thanks again KwbMitel for the help!

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[AH64Armament]

I disagree with kwbmitel in leaving the call rerouting 1st alternative entry 1 alone. I see your experience history and don't want to offend.


Every system I install, I have programmed the first entry to flow to voicemail. And option 2 is blank. Other options are configured as needed, but the first two options are ALWAYS set this way.

My logic... Most devices on the system are voicemail users. I'd rather change the few devices that don't need to roll to voicemail than change most devices to go to voicemail.


Sorry, onto the real subject. Glad to hear you got the problem resolved.

- Mark

 

[kwbMitel]

Mark, No offense taken. Just different philosophies. My systems are designed so that the default values restrict everything. COS, COR, ROUTING, Etc. This prevents errors creeping in unexpectedly. Yes, it creates a little more config for the installer but with range programming and CSV imports, this amounts to very little.

My systems are secure by default.

Your systems work by default.

Just depends on where your priorities lie.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.