Voicemail retrieval

[tbombaci1]

Univerge 8100

If I try to retrieve VM after the light has illuminated on my phone, I get the following message:
"I'm sorry I can't talk right now. Please call back." and the attendant hangs up. A similar thread that is now closed suggests that an admin is logged into the same BM box, however, this is not the case here.

System has run flawlessly for two years and has this symptom all of a sudden. Any suggestions?

Thanks,
Tom

 

[belevedere]

If this is something that happened all of a sudden, then a reset may fix it. If you have the built in in mail voicemail, then a system reset would be required. If this is the UM8000 voice mail blade, then log into the VM and do a shut down before rebooting.
In either case it does sound like someone was in that mailbox. Check to see if you were hacked. Go through your mailboxes and look for any out dial assignments with international codes specified, or just 9.