Voicemail question

[pbxNewb]

Hi, I have a BCM50 and am trying to make a special request work. I need to forward my main line (which rings on 4 phones) to a special mailbox besides the one assigned to it. Is this possible? i.e. can I dial a voicemail box directly from a phone in the system? The scenario is that every wednesday the office hours change, so they want to forward the phones at noon to a mailbox with a different greeting. I am not using a CCR tree now because calls arrive at this site from a CCR tree on a different system. They are already using the "alternate" VM greeting when they go to lunch and now I basically need another "alternate" greeting they can set the phone to. Is this possible?

Ideally i'd like to have them forward their main line to another extension which points at a VMB and does not ring at a phone. I'm trying to put this into BCM language like my Nortel 61c where I would just use an ACD pointed at VM. Can anyone walk me through this? Thanks!

 

[Jeffnortel]

Seems the best thing to use would be Auto Att. schedule table.

 

[pbxNewb]

Sorry i'm not intimately familiar with the BCM, can you explain further? I don't recall seeing a schedule for the auto atendant (whether it turns on or off) but maybe i'm just not looking in the right place...

 

[RYLSFAN]

Or possibly put the phones in night mode,thus giving them the after hours greeting letting them know you are closed

Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige

 

[pbxNewb]

how do I put them in night mode? I need to be able to either call the auto attendant or forward to a specific VMB so the phone does not ring. I enabled the auto attendant but can't call its extension from the phones. Does it have to use an "application" extension on the BCM to tie into a matching VM extension without ringing a phone?