voicemail pro

[ph1sh]

we are having a problem with our voicemail system. On of my users has informed me that they are not receiving all their voicemail messages. She had left herself 2 messages as reminders, but never received them, and did not receive a voicemail from a caller who claims they left a message. After further investigation, i found out that the messages that the user was missing are still located in their account folder under

c:\program files\avaya\ip office\voicemail pro\vm\accounts\username

however, she cannot access them when she tries to access old msgs.

any ideas?

we are running voicemail pro 2.1

 

[JeSTeROCK]

restart the voicemail pro service

check for extension number or username double ups

 

[IPGuru]

Also make sure the unser name does not have a trailing space

a space on the end on a name will enable the user to change thier Greeting & access VM but msgs will not be shown or deliverd.