Voicemail Pro touch tone issue with same number 1

[nzimmerman]

Hello

I've got a IPO 8.1(95) with Voicemail Pro.

I'm having a problem with an auto attendant I created. There is an Option 7 and extensions are three digits starting with a 7 (7??). When attempting to dial an extension calls are going to Option 7. If I disable Option 7 then dialing an extension works fine. How can I force the system to wait a moment in case there are additional digits? I tried using the Timeout setting but it didn't work and I'm thinking that more for when nothings is pressed.

Thanks for any help you can provide.

 

[janni78]

You should not have Option 7 in the IVR if your extensions start with that.

If you insist you could have just have option $ in the menu and the use Variable Routing on $KEY to route the call.
Then you should be able to see the difference between 7 and 7??.

"Trying is the first step to failure..." - Homer

 

[Gunnaro]

I can think of a few ways to solve this:

- Add #7?? to the menu (and a prompt saying "If you know the extn number, dial # followed by the 3 digits"), then strip off the # with a Generic free format: STRING:$CP0=right($KEY,3), and use $CP0 for transfer value.

or

- Connect 7 to a new Menu, add a ?? to it + a timeout going to your destination for single 7 entry. In the transfer box, put 7$KEY in Destination
(this works on R8.1.85, while .95 has too many bugs, I've stopped using that release)

Kind regards

Gunnar
_______
B.U.B.F

 

[joe2938]

just get rid of option 7 and stay with 7?? for your extension dialing, use another selector code if not used.

 

[nzimmerman]

I appreciate all the ideas folks. In regards to running 8.1(95)...I've noticed its quite buggy and had been considering a rollback which I think I've decided to do now. I'm disappointed that the system can't simply be set to wait a few moment in case there are additional digits which is something that's available on other phone systems. I ended up enabling the '#' touch tone and sending that to an new menu that includes just the '7??' option.

 

[joe2938]

you can do both you do know that right?