Voicemail Pro Stops Recording

[EpoUser08]

Anyone got any ideas why our Avaya IPO500 5.0(8) with voicemail pro goes through to a hunt group mailbox and after about 9-10 seconds cuts the call off saying "thankyou for leaving a message mailbox has now stopped recording".

Maximum message length is set to 3600.

 

[amriddle01]

Do you have a callflow configured in that groups Leave start point in VM Pro?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[EpoUser08]

The process of leaving a message works fine, and there are 10 seconds worth of message being left, but then the IPO cuts the call off and plays the message I mentioned above....

But to answer your question, no.

 

[EpoUser08]

OK after a few tests I can see that voicemail pro cuts calls off if the caller says nothing for 9-10 seconds.

I didnt know this happens.

Anyone know how to stop this happening?

 

[amriddle01]

Thats is some period of silence, why are they doing it is the other question

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[EpoUser08]

They are vunverable people.

So I need to get it resolved.

 

[EpoUser08]

thats vunerable.

 

[amriddle01]

HKEY_LOCAL_MACHINE\SOFTWARE\Avaya\Media Services\Directories there is a key called "ConversationSilenceLimit" mine is set to 0 , and I'm not even sure that's the right thing but it could be worth checking

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[EpoUser08]

Great answer.

It doesnt seem to change anything but must be getting warmer.

 

[TaureanDragon]

Create a Registry key called 'SilenceLimit' and give it a value say '30000' for 30 Secs.

 

[amriddle01]

Is that tried and tested TD?.... Man you are good at this VM stuff

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[hairlessupportmonkey]

also HKLM changes normally require a system reboot to take affect...

 

[mattKnight]

Are you usinga voice question?

if so, check that the response length is longer than 10s

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[EpoUser08]

Thanks TD. Is that registry entry in the location HKEY_LOCAL_MACHINE\SOFTWARE\Avaya\Media Services\Directories ? As AMR mentioned?

 

[TaureanDragon]

@EpoUser08
Yes, registry key as AMR mentioned.