Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Voicemail Pro star-key phone identification

Status
Not open for further replies.

wsimmonds

Programmer
Aug 3, 2002
27
GB
Some auto-attendants have a stage where the user is requested to press the star key on their phone to identify the kind of phone they are using. Is it necessary/possible to do this in Voicemail Pro. If so, how is it done?
 
Are you talking about a touch-tone gate, to test if the caller is using a, what was it called again, oh yeah, "rotary" phone? Sure, if you really want to - make the first step in your callflow be a menu token that plays a "press * if using a touch tone phone" prompt, has * and timeout as the DTMF choices. Connect timeout to a transfer to reception, and * to the rest of your callflow.

Make sure you set timeout to at least 1 second, I've had problems with a 0 second timeout starting on R2.x

Peter
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top