Voicemail Pro settings for email alerts 3

[mlc9]

Have recently upgraded our MS Exchange from 2003 to 2010. Since that, our Voicemail Pro server (version 3.2.15.0) is having issues relaying SMTP voicemail alerts to this new email server.

I have changed the IP of our new email server everywhere I can think of, most importantly in the Voicemail Pro Control panel area of the server. I also users correctly set up in Avaya IP Manager for voicemail alerts

The Event log error I am getting on the Voicemail server is:

Event ID: 4098
EasyMail SMTP error!
Server:xx.xx.xx.xx (internal IP for email server)
09/04/11 15:15:17
503 5.5.2 Need mail command

Initially, I felt it was incorrect Receive connector settings on this new email server. I have a receive connector set up to receive/relay SMTP messages from the Voicemail server. That still may be it, but if so, am looking for the correct settings.

Any ideas? Thanks

 

[Bas1234]

Make sure you have a valid email address, and that you have a working mail client on the VMPro server. If not it won't work.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[mlc9]

Yes, the email address is correct in IP Office Manager for user(s).

Not sure what you mean by a working mail client on the VMProserver. I assume the VM Pro server just sends the voicemail alerts via SMTP over port 21 to the email server. The Exchange 2010 email server, by way of a receive connector, then relays the alert email on to the user.

All of this worked fine going through my Exchange 2003 email server.

 

[Bas1234]

Install Outlook on the VMPro server see if you can send mail

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[mlc9]

Are you suggesting to install Outlook for merely testing purposes? If you're saying it needs to be on there for voicemail email alerts to work altogether, I don't know about that.

It's not on there now, although Outlook Express is, and voicemail alerts worked fine before.

 

[Bas1234]

Then try Outlook express

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[mlc9]

Yes, I set up Outlook Express with my own network credentials and was able to send an internal email to myself successfully. Does this mean the issue is on the VM Pro server, and if so, what?

Thanks

 

[mlc9]

Not sure how good of a test with Outlook Express, though, as I had to set up sending via POP3 to email server.

 

[CarGoSki]

2003 did not require having a From address since it just inserted one. 2007 reqires a From address. Not sure about 2010 but if you don't have one then you should define it.

Go to the VMPro control unit app and enter in a From address.

 

[mlc9]

We have a winner!! I think I now see what Bas1234 was getting at, but CarGoSki cleared it up. I did not have any email address in the control panel settings for VM Pro. Once I populated that, it now works. Thanks to all!

 

[CarGoSki]

Thanks for the star.

 

[ipohead]

Our voicemail embedded on IPO500 r4.2 just sends to the SMTP server in Exchange without needing a mail client and I'm sure the same applies to voicemail pro.

There were many changes between Exchange 2003 and 2010 and I'm sure one of these means you need to add the IP address of the voicemail server as trusted location.

Let me know if you need any more info!