Voicemail Pro R10.1 - lost TTS language?

[rgunther]

Hey guys... so it appears that after upgrading to R10.1, now our Text-to-speech is no longer working on our primary Voicemail pro. I noticed that after I type the text description, then click over to entry pormpts tab, I can select Text-to-Speech, but the Language drop down box has no option (no English (United States)). When I click to record the audio file, nothing happens. The thing that is strange, is that if I revert services over to our backup voicemail pro instance (on a different server), the text-to-speech works just fine, and my English Language option is there. I have also tried to reinstall the IP Office Voicemail pro TTS Engines from the TTS DVD, but still the Language option is still not populating the English field. Any idea's? Thanks,

 

[rgunther]

I also just tried completely uninstalling & reinstalling VMPro. Still a No-Go. I do not have the English option in the Language drop down box when I select Text-To-Speech. I also verified that I see speech engine in MS windows in the control panel. And when I use the Select system prompt language action I see English & English (United States) installed on the server under the Specific tab. Not sure what happened, but since I have re-installed, and still not working, I am starting to suspect it might be a windows server 2008 issue? Obviously, the Speak text action is also not working as part of this trouble.

 

[rgunther]

bump

 

[rgunther]

Still no luck on this issue. Completely removed Voicemail Pro R10.1, manually deleted the install directory, and reinstalled. Still do not have the English option listed in the language drop down box, and no Text-to-speech or Speak text action will work