VoiceMail Pro question

[Jeremiah8]

I'm not sure if this is possible or not, however here it goes.

IP Office 406 V2 running 4.0.10 and VMPro 4.0.18.

We close early the day before a holiday, Thanksgiving, Christmas, etc. The amount of time we close early varies based on call flow. Usually it is an hour early, sometimes two hours early. What I'd like to happen is this:

The office admin dials in and is given a prompt asking how many hours early the office is going to close, either 1 or 2 hours. Then when callers call after the early close time I'd like for them to be presented with a different voicemail announcement saying that we're closed early for the holiday.

Then, if possible, have the system automatically switch back to the normal time profile the next standard business day.

J.

 

[puregold]

You could do this with user defined variables in VM Pro, kind of. By the amount of programming however you may just want to tell them to turn it on and off themselves when the time requires.

You could dial in on a ddi that would access a callflow that gave you the option of closing one or two hours earlier. Pressing one would enable a variable that would route the main calllfow a partcular way. In that flow you would have a time profile that specifies closing an hour earlier combined with a calendar that would state the days you want this to happen on (you would need to specify these days when setting up and it would only work on these days).

Likewise for option 2.


I think this is acheiveable but it would require a ruck load of programming with one eye looking ten years into the future to make sure you get all the days correct in the calendar.

Tell them to do it manually the lazy gets.

ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor

 

[ChristianFrench]

If the call comes into a group then give the user a set hunt group night service button or out of service button and program the VM accordingly.

VMPro 4.0(18) has an issue with the beginnings of messages and greetings being cut off, downgrade it to 4.0(15)

 

[Jeremiah8]

puregold,
Aside from the automatic enabling of the standard hours of operation, how would I reroute the call flow via shortcode?

ChristianFrench,
We were able to follow a suggestion on this forum that resolved that issue. Adding the line "VM_TRUNCATE_TIME=0" to the Source Numbers tab for the NoUser user account fixed the cutting off issue.

J.

 

[puregold]

You create a user variable and turn that variable on and off using a short code.

Have a look in the voicemail install manual under using user variables.

ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor