Voicemail Pro not allowing changes

[jgeisler1]

My Voicemail Pro has stopped allowing me to make any changes to the modules. I cannot click on any of the conditions/lines/etc. within the program, the bar icons are greyed out as well.
I have tried restarting the program/PC and starting/stopping Voicemail Services with no results. I know the passwords between the manager and VMP are the same so that doesn't seem to be the issue.

 

[Okkie26]

Did you login the vmpro client to the vm pro server?

 

[jgeisler1]

Okkie26, Yes it is logged into the server IP. I've been using VMP here for 2 years without issues until now.

 

[teletechman]

is the firewall on?

 

[jgeisler1]

I think I found the issue.

Out of curiosity, I tried logging into VMP with the secondary server IP. Lo and behold, it works there. So apparently it’s running off of the secondary instead of the primary.

How can I get it to reallocate over to the primary without taking down the secondary?

 

[teletechman]

You will have to get the secondary server offline to have them fallback to the main server takes about 5 minutes. If you change the setting in the client before having it fallback to the main server you will have problems. I learned this from experience. Once they a back to the running properly then go into the client and there is an option to how fallback will work.
Mike

 

[Westi]

Avaya should find a way to display the fact that the secondary server is active when you open a config from the primary.
That would save a lot of headaches for us.


Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter