Voicemail PRO IVR- How to play numbers and time in Arabic language to caller? 2

[maapi]

Hi Experts,
we need to develop an IVR application in voicemail pro that has Databse integration (MS SQL). The application will check whether the caller has any appointments with any doctor and play back the appointment time and data retrieved from database. I have developed the application and it works fine in ENGLISH language as i use speak text to play the value in a variable. But i dont know how can i make the IVR play the same in Arabic. IVR is multi language- ARABIC and ENGLISH.

Caller has the option to select ENGLISH or ARABIC as his language of choice and all menus and sub menus are working fine playing back the prompts in the selected language. But i don't know how can i playback the values i get from database in Arabic.

Please help

iam happy i am here...

 

[intrigrant]

The playback of data etrieved from a database will be spoken in the langusge which is set for the call.
It works for me with english, dutch and french. First the caller selects the desired language and then ( within the same call flow ) we do a database lookup and present the found data in the language set previously with the Avaya TTS engine.
I assume it should work for Arabic as well.

 

[maapi]

Thank you intrigrant...
i wonder whether there is Arabic in the Select System Language prompt , under the properties > Specific i couldn't find the Arabic language.
Is there a way to add it?

Also i believe the speak text will work based on the language that we set at the beginning of the call flow. Correct me if i am wrong.



iam happy i am here...

 

[intrigrant]

There is a ARA ( ARAbic ) parameter but the actual language used is US English I believe.
Then the only option left is to use a 3th party TTS enginge which supports Arabic ( new licenses though ).

 

[maapi]

Thank you for this valuable piece of info, could you please suggest any Arabic TTS engine that can work with IP Office.
Which license should i purchase for this requirement?



iam happy i am here...

 

[intrigrant]

You need 275616 IP OFFICE R9 3RD PARTY TEXT TO SPEECH ADI LIC:CU license but remember you need 1 license per simulatanous used voice channel.

إن شاء الله (Insjallah) is the only arabic I know but this sounds promising

 

[Gunnaro]

As far as I know, Avaya TTS doesn't provide language packs for ARA.

Your IVR works fine because you have them dial 1 for English and 2 for Arabic, and then the caller enters a call flow that contains the appropriate custom made wavs.

In some cases you may hear the ARA .c11 clips from the SD card, but not in a VM Pro call flow like this.

Funny language, "First" in Arabic sounds like LOL

You can cheat the time read back by adding English US to VMPro (or English UK if system is US).

Here you have the date, month and number files custom converted into Arabic, with the correct filenames: ARA wavs
And if someone wants them in English to convert for them selves: English wavs

Paste the files into ..\Avaya\IP Office\Voicemail Pro\VM\WAVS\ENU\ (or \EN\)

You then set the language-action to English US (or UK if system is US) on the ARA flow.
If any file not converted is picked up by the system, it will play in US English. Locate it and rerecord.

Text on the other hand would be an impossible task, unless it's just a few different spoken words that could be recorded as a regular wave file and make the text in the database to identify what file to be played. (use $CPxx to trigger wave files).

(I've done this myself for an unsupported language. Hell of a job, but it worked and customer paid for the extra effort)

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[maapi]

Gunnaro...that was an excellent piece of information ...

I need to play back file number entered by the caller in Arabic ...based on this number i will retrive a time and date from the database and i need to play back this ..

i will try my best to achieve this the same way you did..
thank you very much again !!!

iam happy i am here...

 

[Gunnaro]

Your most welcome!

Time and date will work almost straigt out of the box, as long as you install the ENU and tag the call with the same local.
Remember to save a copy of the custom files, since they might be overwritten when you upgrade the VMPro in the future.

If you do something like linking a sos.sec.number to an appointment registered.
The date-field in your database should be set to "text". (at least in .mdb files).
Make sure it picks the last record in the Get Data-action.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem