Voicemail pro Issue when Dialling*17 1

[snowman50]

Hi Guys
IPO 10.0.0.2
Linux VMpro 10.0.0.2
IP phones 9608.

I have a strange issue when dialling *17 on Linux application server.
This was working until the IT guy changed the vlans on the data switch.

the vmpro is working and I can dial in to the Auto attendants.
I can transfer to mailboxes and hear the recordings etc.

I can use visual voice to record the mailbox greetings.

The issue is when I press *17 I hear silence..the Phone screen displays the users vm:name
I cant seem to see why this has happened when very thing seems to be working and can hear the recordings messages
the eu (english prompts are there )

just looking looking for pointers as to why I get silence.
and yes the IT guy will be look at this tomorrow..hopefully we will solve it

 

[gknight1]

try disabling direct media path on the extensions

 

[intrigrant]

Direct media path will not have any effect on this.
As the auto attendant prompts play I suspect you changed something within VMPro like the default path for the wav files.

 

[snowman50]

Good thinking
I will check that as I did have a blip when the Vmpro client opened.
It allowed me to log in but the main screen didn't show.

I clicked on the VMpro client icon again and it showed up.

When I saved back I noticed some modules from a previous session appeared .

I will look at that.
Thanks

 

[snowman50]

issue solved.
/opt/vmpro/Wav path was correct.

The issue was ME.

As I said some how the previous training client was open and when I saved it this one was saved instead of the one I was working on..

in it I had a test configuration which I was playing with in VM Pro exercises which allowed you to set up a default leave point.
in this was a menu to press 1 to leave a message or 2 to ring the extension.
and you've guess it.... it was using *17 to direct all users to this menu..
The problem was the greeting for the menu was missing and that's why I got silence.

just 3 hours off my day wasted...I was ready for reinstalling the vmpro.

that's for the help.