voicemail pro getting "error 9" in dbgview

[headcase69]

hey guys,

just wondering if someone has had this problem.....error 9 in dbgview

ip office 412 5.026
VMPro 5.0.30
windows 7 pro

have an exchange server with account set up. this was working until i had to switch out the hard drive on the computer. now i have reloaded all software and for some reason i cant get it to send voicemail to email? if i turn off the "firewall" in windows, the voicemail stops working. i have ran the avayafwbat...updated version... and still no luck

any help would be great.....

 

[headcase69]

do i need to turn the firewall off? if i do, the voicemail doesnt work? or do i need to change any settings in windows...

 

[Bas1234]

Post your dbgview here.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[Bas1234]

Also have a look here;

http://www.ipofficeassistance.com/HOWTO_VMP_Email_Debug.html

Credits goto mister Kyle

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[headcase69]

29/10 16:01:08.168 vmprov5s (09,4) 720, 3e8: New VMAIL Client
29/10 16:01:08.168 DbgOut (01,5) 1824,3636: DllMain(hinstDLL=0x10000000, fdwReason=DLL_THREAD_ATTACH)
29/10 16:01:08.168 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Configuring for reliable disconnect, IDLE time is 300.000s
29/10 16:01:08.168 vmprov5s (06,5) 720, 3e8: VMClient::RxOpen 044EDF90 197 (1), session=0000677e
29/10 16:01:08.168 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Receive OPEN for session 0000677e, call-id 161896
29/10 16:01:08.168 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Check flags[13] 0 for advising recording
29/10 16:01:08.168 vmprov5s (06,5) 720, 3e8: VMClient::RxOpen 044EDF90 197 (1), session=0000677e
29/10 16:01:08.168 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Receive OPEN for session 0000677e, call-id 161896
29/10 16:01:08.168 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Access = ACCESS_LEAVE_VOICEMAIL:
29/10 16:01:08.168 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Mailbox: 197
29/10 16:01:08.168 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Calling Party: 199
29/10 16:01:08.168 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Display String: Phone Room>#197
29/10 16:01:08.169 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Target Party:
29/10 16:01:08.169 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Greeting Modifier:
29/10 16:01:08.169 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Language: enu
29/10 16:01:08.169 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Call Ident: 161896
29/10 16:01:08.169 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Call Status: Unknown (0)
29/10 16:01:08.169 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Call Type: Internal
29/10 16:01:08.169 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Call Direction: Incoming
29/10 16:01:08.169 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Called Party:
29/10 16:01:08.169 vmprov5s (09,4) 720, 3e8: Session: 0000677e - DDI Number:
29/10 16:01:08.169 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Calling Party Name: Phone Room
29/10 16:01:08.169 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Called Party Name:
29/10 16:01:08.170 vmprov5s (23,5) 720, 3e8: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:08.170 vmprov5s (23,5) 720, 3e8: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:08.171 vmprov5s (23,5) 720, 3e8: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:08.171 vmprov5s (06,5) 720, 3e8: VMClient::RxOpen - Created dialog 044EEDA8
29/10 16:01:08.171 vmprov5s (09,4) 720, 3e8: Session: 0000677e - - Internal: !Internal!=Y
29/10 16:01:08.171 vmprov5s (0a,5) 720, e34: OSThreadFunc entered[VMClient, 044EDFA8]
29/10 16:01:14.171 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Configuring for reliable disconnect, IDLE time is 300.000s
29/10 16:01:14.171 vmprov5s (06,5) 720, 3e8: VMClient::RxActive 044EDF90 (session=0000677e)
29/10 16:01:14.171 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Receive ACTIVE for session 0000677e, call-id 161896
29/10 16:01:14.553 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:14.553 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:14.554 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:14.554 vmprov5s (24,5) 720, e34: Successfuly determine fragments for announcement 1178 using language enu, fragments are "43,NAME,44,1141"
29/10 16:01:14.555 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\43.WAV [uLaw]
29/10 16:01:14.555 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Names\TEST.WAV [uLaw]
29/10 16:01:14.556 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\mc_01.wav [uLaw]
29/10 16:01:14.556 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\mc_01.wav [uLaw]
29/10 16:01:14.556 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\44.WAV [uLaw]
29/10 16:01:14.557 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\1141.WAV [uLaw]
29/10 16:01:14.557 vmprov5s (24,5) 720, e34: Successfuly determine fragments for announcement 688 using language enu, fragments are "228"
29/10 16:01:14.557 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\228.WAV [uLaw]
29/10 16:01:14.558 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:14.558 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:14.558 vmprov5s (23,5) 720, e34: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:18.424 vmprov5s (1b,5) 720, 3e8: IClient:tmfDetect 044EE030 '1 (49)' at 480, length 240 - session:0000677e
29/10 16:01:18.424 vmprov5s (23,5) 720, 3e8: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:18.424 vmprov5s (23,5) 720, 3e8: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:18.425 vmprov5s (23,5) 720, 3e8: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:18.427 vmprov5s (23,5) 720, 3e8: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\MC_01.WAV [uLaw]
29/10 16:01:18.427 vmprov5s (24,5) 720, 3e8: Successfuly determine fragments for announcement 1146 using language enu, fragments are "1440"
29/10 16:01:18.427 vmprov5s (23,5) 720, 3e8: Succeeded in loading sound bite C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\1440.WAV [uLaw]
29/10 16:01:18.430 vmprov5s (09,4) 720, e34: Session: 0000677e - StartRecording C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG00069.WAV
29/10 16:01:24.446 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Configuring for reliable disconnect, IDLE time is 300.000s
29/10 16:01:24.446 vmprov5s (06,5) 720, 3e8: VMClient::RxClose 044EDF90 (session=0000677e)
29/10 16:01:24.446 vmprov5s (09,4) 720, 3e8: Session: 0000677e - Receive CLOSE for session 0000677e, call-id 161896
29/10 16:01:24.451 vmprov5s (09,4) 720, e34: Session: 0000677e - EndRecording
29/10 16:01:24.452 vmprov5s (09,4) 720, e34: Session: 0000677e - IntuityRecordNode::SaveRecordingToFile
29/10 16:01:24.459 vmprov5s (06,5) 720, e34: NotifyMessageEventToPhoneManager Message ID = MSG00002
29/10 16:01:24.459 vmprov5s (09,5) 720, e34: Session: 0000677e - EMailerRequest::Send: Queued email request for kyle@teleconnectonline.com, subject is Voicemail Message (Phone Room > TEST) From:199, use EMAPI=false
29/10 16:01:24.459 vmprov5s (09,4) 720, e34: Session: 0000677e - IntuityRecordNode - Sent recording to mailbox: "TEST" <Private: 0> <Priority: 0>
29/10 16:01:24.460 vmprov5s (09,4) 720, e34: Session: 0000677e - Mailbox name retrieved=TEST new=0 unopened=0 old=0 saved=0
29/10 16:01:24.460 vmprov5s (0a,5) 720, e34: OSThreadFunc exited[VMClient, 044EDFA8]
29/10 16:01:24.461 vmprov5s (09,5) 720, e34: ~IClient [Connections 0 - 0] [Buffer pool(0:1000 1:250 2:2500 3:547), in use:0, seq:0] [Links:11417 from 12000] [CMMsg:1 left from 1] [VM:0 NODES:0 SN:0 SBL:0 TASKS:5 FILES:0 Msgs:19]
29/10 16:01:24.461 DbgOut (01,5) 1824,3636: DllMain(hinstDLL=0x10000000, fdwReason=DLL_THREAD_DETACH)
29/10 16:01:24.482 vmprov5s (09,4) 720, 174: Wave file C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Accounts\TEST\25a45cedca424f16918ec246ea39c692.WAV, maximum energy was 70.082847, factor used to normalize 0.473335, took 16 ms
29/10 16:01:24.482 vmprov5s (09,4) 720, 174: Wave file C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Accounts\TEST\25a45cedca424f16918ec246ea39c692.WAV, rewritten at 0.180000 FS
29/10 16:01:24.484 DbgOut (01,5) 1824,3572: DllMain(hinstDLL=0x10000000, fdwReason=DLL_THREAD_ATTACH)
29/10 16:01:25.492 vmprov5s (14,2) 720, 174: Error 9 sending email to kyle@.......

 

[headcase69]

i was just looking at the IP OFFICE and does this matter....

IP OFFICE is at 5.0.20
VMPro is 5.0.30

does this matter?...... or do i need to put the IP OFFICE to 5.0.26

 

[Bas1234]

It's better to use 5.0.26 than 5.0.20 that had some bugs.
Also did you setup the VMPro in the control panel of windows?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[headcase69]

i did set up the VMPro in the control panel of windows. for some reason, i still keep getting the "error 9" message in the dbgview after upgrading the IP OFFICE to 5.0.26

dont have a clue why this would not be working now......as it was working fine. im sure something has changed, i just dont know what.... i have tried to set everything up the same as before....

 

[tlpeter]

How long is this message?
Is there a size limit that is blocking sending the email?


BAZINGA!

I'm not insane, my mother had me tested!