Voicemail Pro fails to connect to the control unit, Incorrect Password. 1

[dsm600rr]

Hello all,

I recently updated my Demo IPO and UCM to R11.1.2 build 239.

I have updated the password to 31 random charterers on the Security Settings > System > Voicemail Password as well as on the UCM :7070 under Security > System > Unsecured Interfaces > Voicemail Password and I continue to get the error: "Voicemail Pro fails to connect to the control unit, Incorrect Password."

I can connect to VM Pro from the Client, Its not pulling any Users or Groups though.

Thoughts?

ACSS

 

[critchey]

It likely doesn't like the password for whatever reason (and worse gives you no indication that is the issue). I would generate a new password and try again just to rule that out.

The truth is just an excuse for lack of imagination.

 

[dsm600rr]

critchey: Good ol Avaya. I will give a few more passwords a go. Thank you.

ACSS

 

[dsm600rr]

critchey: I have tried 5 different randomly generated passwords and same issue. Do you have one you used that works that you could share? Just want to rule out the IPO being a picky sob.

ACSS

 

[critchey]

I would look at this post:

https://www.tek-tips.com/viewthread.cfm?qid=1810617

There is a password that another user suggests you could try and it looks like someone figured out a possible fix if it is not the password so could look into that as well.

The truth is just an excuse for lack of imagination.