Voicemail pro fails randomly?

[aloose]

I am having a random problem where my work calls me early in the morning saying incoming calls are down... If I try to call in to the office my phone dosent ring, not even once. it just sits there. but if I log in and restart the voicemail pro service then call immediatly i get a fax tone, then if i call again everything is good from there on out till it randomly happens again... Any ideas?

CCC 5.0.40
IP403 3.2 (55)
Voicemail Pro 3.2 (30)
Manager 5.2(61)

Please help

 

[Westi]

second call is the alarm system modem picking up on the line (you have analog lines I assume) you can actually do the same thing when the lines are working , call hang up call again then the modem will also pick up. The voicemail service restart fixes it that means it is a voicemail problem, the releases for Manager and the IPO don't match you should have 3.2.61 for the phone system, what version is your VM Pro at?

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[aloose]

Voicemail Pro 3.2 (30)

 

[aloose]

oh and its a PRI with 16 lines. shouldnt be analog at all...

 

[Westi]

in that case it is a real conundrum with the modem tone, sorry I sent it and looked again and saw that you posted the release already.
Upgrade to 3.2(36)

CQ39363

VMPro service keeps stopping

3.2.35

This is a newer version then yours but I think it was already a problem with your release. Problem being that it is not mentioned in the Tech Bull 89 to be actually fixed but I have several of that version running without a problem

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[kelsjon3]

Not sure about the modem tone, but....

I'm assuming an auto attendant answers your incoming calls (when it works).

I had the same problem I resolved by making sure the VMPro services logged in under the Windows account VMPro was installed under, rather than the local system account.

 

[aloose]

I upgraded to the latest virsion of VM pro and all is well! Im thinking service pack 2 did something to the older version i was runing! Thanks for the help