Voicemail Pro Display Name on Tranfer

[jinxs]

HI Everyone,

I can't seem to figure this out. AVAYA IP Office 10.1 SP1 with voicemail pro 10.1 SP1. I am thinking it should be relativity simple. My customer doesn't want calls to go to voicemail when transferred from the Auto Attendant. They want the calls to ring back to the receptionist and have her do a visual voicemail transfer to the users mailbox or attempt to locate them. In voicemail pro I am using an assisted transfer with $KEY and set the no answer timeout to 20 seconds. No answer and busy from the assisted transfer go to a transfer action pointed to the receptionist extension. In the transfer action under the description(displayed on phone) I have "returned from $KEY". Does anyone know what system defined variable I can use to display the users name instead of the number? Thank you!

 

[Okkie26]

$TARGET_NAME or $TARGET ???

 

[DaIPOTek]

Sounds like they want the receptionist to quit. I agree with Okkie that $TARGET_NAME is probably what you want. Or maybe $CALLED_NAME. Test and see if one works for you.

 

[jinxs]

I tried $TARGET, $TARGET_NAME, $CALLED_NAME, and for fun $NAM. Neither of these worked.

 

[Okkie26]

Then I'm out of options at this moment.

 

[janni78]

You can't get the users name since it never dialed a user, you're doing an assisted transfer.
You would need to go through that users mailbox to get the value.

"Trying is the first step to failure..." - Homer

 

[IPGuru]

Turn of VM on the user handset & set divert no answer to the receptionist
Visual voice can still be used to route calls to the users mailbox


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