I have an IP Office 500 running 4.1.9, occasionally when customers leave a voicemail meessage on VM Pro the last 5 seconds of the message are lost regardless of the call length. I have tested whilst looking at the System Status and the call remains live but the end of the message is still clipped.
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Voicemail Pro Clipping end of Message.
- Thread starter IPcruiser
- Start date
VM_TRUNCATE_TIME=X (Range X = 0 to 7 seconds, Software level = 4.0+)
NoUser User Source Numbers
The following source numbers can also be used on the Source Numbers tab of the NoUser user. These affect all users on the system. Note that these source numbers typically require a reboot of the IP Office system to become effective.
On analog trunks, call disconnection can occur though busy tone detection. When such calls go to voicemail to be recorded or leave a message, when the call ends the IP Office indicates to the voicemail system how much to remove from the end of the recording in order to remove the busy tone segment. This amount varies by system locale and the defaults are listed below. For some systems it may be necessary to override the default if analog call recordings are being clipped or include busy tone. That can be done by adding a VM_TRUNCATE_TIME= setting with a value from 0 to 7 seconds.
New Zealand, Australia, China and Saudi Arabia: 5 seconds.
Korea: 3 seconds.
All other locales: 7 seconds.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"If it worked the way it should you wouldn't need me
NoUser User Source Numbers
The following source numbers can also be used on the Source Numbers tab of the NoUser user. These affect all users on the system. Note that these source numbers typically require a reboot of the IP Office system to become effective.
On analog trunks, call disconnection can occur though busy tone detection. When such calls go to voicemail to be recorded or leave a message, when the call ends the IP Office indicates to the voicemail system how much to remove from the end of the recording in order to remove the busy tone segment. This amount varies by system locale and the defaults are listed below. For some systems it may be necessary to override the default if analog call recordings are being clipped or include busy tone. That can be done by adding a VM_TRUNCATE_TIME= setting with a value from 0 to 7 seconds.
New Zealand, Australia, China and Saudi Arabia: 5 seconds.
Korea: 3 seconds.
All other locales: 7 seconds.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"If it worked the way it should you wouldn't need me
Are they using alog trunks by any chance?
If so you need to create a no user source number of
VM_TRUNCATE_TIME=0
The system must be rebooted for no user source numbers to take effect.
ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor
If so you need to create a no user source number of
VM_TRUNCATE_TIME=0
The system must be rebooted for no user source numbers to take effect.
ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor
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