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Voicemail Pro Client "The server did not respond timely." reason..?

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TigerWoods33

Systems Engineer
Jun 11, 2019
20
CA
***(Avaya IPO R11 SP1)***

So yesterday, helpdesk was making a simple recording for a menu within our voicemail pro client, when he received the following message:
"The server did not respond timely. Do you want to continue in Offline mode? .. Press Yes to continue in Offline mode or Press Exit to close the application".
He selected "Exit" assuming everything would be alright.

We then received calls that Auto Attendants were not working across the company, so I tried to load up VM Pro, and it said "Backup Voicemail" in the top right hand corner.
I was not able to select any menus, or select "import/export" from the File drop down at the top.

I checked system status for our Primary IPO, and under alarms there was a "Lost connection to voicemail pro" error.

I don't have full training in this system, so I was unable to really dig down and find out how to fix this without a reboot.

After rebooting our Primary phone system (we failed over to secondary while the primary rebooted) and everything was fixed.

So... a couple questions:
A) Can anyone explain the error a little better? I understand if it says it lost connection.. it was unable to communicate.. but is there any specific reason this would happen and a reboot would fix the communication? Is there a spot I can troubleshoot this in the future?
B) When I launched VM Pro and it loaded in "Voicemail backup" it would not let me click anything. Normal? Is there a way to set that one to "Online"? I tried the "Change Mode" and it made no difference.

Any knowledge on this type of issue or areas to debug/troubleshoot logs etc. would be appreciated.

Thanks everyone
 
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