Voicemail Pro Call Flow

[Bibbyboy]

I have a customer who has their incoming call routes go to a VM Module called Day Menu. At first we had put a test condition so that the voicemail would look at the time of the day to see if it needed to kick to the night module, but the customer wants to be able to push a night button because they might get out early on some days. What is the best way to accomplish this as the night button is simply a huntgroup out of service and were not using the huntgroup before the auto attendant.

 

[TomMills]

depends what else the callflow does?

if its just for testing the time and they want manual control then make a set HG night service button and point the ICR straight at the group.

they will have to set it manually every day though

Never argue with an idiot. bystanders won't be able to tell the difference.

 

[gknight1]

you could change your ICR to route to a phantom hunt group.

have that hunt group always going straight to voicemail.

in vmpro, under leave for that phantom hunt group, put a GoTo action to your Day Menu or simply drag your module over.

then create set huntgroup out of service button for that phantom hunt group and have that go to another phantom hunt group with a leave action (sameprocedure as above) pointing to your menu (without the test condition of course)

 

[Bas1234]

Create a Day module, Night module, OutOfService module (a copy of the night module.

Create 3 shortcode;
441/voicemail collect/"Day module"
442/voicemail collect/"Night module"
443/voicemail collect/"OutOfService module"

Create 3 virtual users wich are fwd to 441/442/443

Create 3 Hgroups DayHG put in user 441 NightHG put in user 442 OutofserviceHG put in user 443.

Route the ICR to a DayHgroup, the timprofile goes to the NightHgroup and the Out of Service goes to the OutOfService HG

Then put a Nightservice/OutOfService button on of the users and you can toggle between day/night/out of service. Also you now can use the tim profile in the IPOffice and you don't need to use 2 time profiles in the IPO an VMPro.

Greetzzz...Bas

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[gknight1]

thats a good one Bas

 

[tlpeter]

Why not use a variable in the call flow ?

I like the "out of the box" thinking of Bas but i think this will makes it more complicated then it should be

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bas1234]

tlpeter, done this already a couple of times and it works great for the customer. Try explaining a customer to add a new holliday profile or to let him press 3 buttons or entering shortcodes to set it in outofoffice. They always call you at the last moment because they wanne leave 2 hours earlier

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[IPOfficeIreland]

I agree with tlpeter, i have call centres that use 666 for emergency mode, 777 for normal operations sets a variable to on or off, or 1 or 0. doesn't mess with your stats either if you are using CCC.

 

[Bas1234]

TheTaker, indeed I also wouldn't do this for CCC. I've done this on sites where they don't have an IT guy whoes able to make changes on VMPro/IPOffice Manager.

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It works! Now if only I could remember what I did...
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