Voicemail Pro Call Flow

[Gman1108]

Hi all,

I've got a call flow, where, if you know the extension you require, just press '1' then the three digit number, this then transfers you to the ext, easy so far.

But now I need something that checks for both '700' and '701' entries. If the caller selects any one of these extensions, they get routed to a different module.

Any ideas?......Please!

 

[victor5908]

You can add touch tones for 700 and 701 to your menu and connect them to "Goto" actions pointing towards the modules you have built.

 

[Gman1108]

Hi, thanks for replying.

Yep I thought of that, which would be ideal, but the people would get wise to this and just ignore the option to select 700 or 701 and simply dial the original '1' then '700' or '701'....Please say you've got another solution

 

[victor5908]

I'm wondering where your calls go when people dial 1.
To a transfer action?
I would need to know before I could offer any suggestions.
After dial 1 could go to another "Menu" with touch tones of ??? going to a Blind Transfer and specific entries for
700 and 701 as previously mentioned.

 

[Gman1108]

When they dial 1, they goto a menu option with ???, caller enters three digit extension, then they goto transfer option with $KEY, as you know, this just transfers whatever they entered previously.

Can you explain a little more detail your last suggection, I just need to understand it and see if I can use it, plus any other idea you might have.

I've thought about VB Script, but sure enough, we're not licenced for that.

Speak to you soon.

Thanks!

 

[victor5908]

Sure-just add "touch tones" to the menu people get when they press 1.The touch tones are 700 and 701.
Then connect those touch tones to "Goto"actions pointing to the appropriate modules.
This of course is only good if you want 700 and 701 to always transfer to said modules.
I hope I'm understanding you-if I am this should work.

 

[aarenot]

try using a call list for the transfers. it can limit the transfers to members of a certain group, and can also list those members if desired. you can create a hunt group with the members desired, and only use it for this purpose. you just need to remember to add users to the call list hunt group when new users are added.

this is not a blind transfer, so look in the help files when setting this up. click help on the specific tab of the call list actions for help. no answer, and busy can go to a leave mail action.

also if user numbers start with 2xx, on the menu use 2 followed by two question marks. if the number dialed does not match the 2xx it will not go to the transfer action. this will disallow transfers to outside the ext number range via that path. 7 followed by two question marks can be used to link to the same transfer action, or to a module, transfer, leave mail, etc.

 

[Gman1108]

Fellas...!! I got it!

In the menu action with ???, I've replaced it with 70?, then routed this to another module, which is what I need.

Then, to deal with the other calls trying to go to anywhere other than 70?, I entered $ as a second option in the in the first menu action, this matches any other entry that's not matched in the 70?, after 5 seconds it goes to a transfer action with $KEY and will route the these other calls....WHEY HEY!

Again, thanks very much for all you advice, it's always valuble.

Thanks.