voicemail pro and CCC reports

[kokolatas]

hi.
i made some changes on a VM call flow and i noticed increased abandon calls on the CCC reports.

Initially, all the calls where routed on a single hunt group but know there are multiple choices on the VM announcement with multiple destinations. each of them has a voice mail configured.

So i think that when voice mail answers a call is treated as an abandon call on the CCC Reports.
is that correct?

 

[tlpeter]

Tick "flag call as answered" on the transfer to your destination

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kokolatas]

do you mean the 'Flag the current call has been answered by Voice Mail ' option?

so if i don't choose that option, the calls will be reported as abandon when the voice mail answers ? isn't hat the default operation?

 

[tlpeter]

I think it is seen as answered
If you do not tick it i think it will be seen as an abandon call



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!