Voicemail Ports

[fojin]

We have a voicemail auto attendant which picks up calls after two rings and directs them to an automated menu. I was wondering if you could transfer someone you are already talking to BACK to the voice menu.

(for example, On our auto attendant, we have directions to the business, If someone accidentally wound up at another extention, would we be able to put them back into the system in order to hear the recorded Directions, rather than taking the time to answer the question ourselves?)

If so, what extention would the call be transferred to? and if it involves the Voice Messaging Ports, how do I determine what the voice mail ports are?

Thanks so much...

Brian

 

[Telecomboy]

It depends on how the "directions" was set-up. Is it a sub-menu or announcement or a mailbox? Depending upon the voicemail type and release, you could set-up a mailbox as answer-only (it wouldn't take messages) and then simply transfer the callers to that extension. It might be set-up as an annoucement or a submenu in which case there is no way to actually transfer a live caller to that extension because it doesn't exist as an extension.

 

[fojin]

The directions portion of the announcement is a sub section of the main annoluncement. (Though I would settle for just sending them back to the main announcement) I guess there is no way to do that, however.

I was thinking that there was a way to assign it to an extention because of the way the call is bounced to it if noone answers.

It currently rings twice, if noone answers, it sends them to the partner messaging system, but it's an announcement, with choices.

 

[Telecomboy]

You can assign an extension as auto-attendant on the Magix system, but not on the Partner.

 

[TouchToneTommy]

Actually, in Partner Messaging, you CAN assign an extension as an auto attendant. Option 3 in the extensions menu. Then give the extension number auto VMS cover and set its VMS cover rings to 1, and you're good to go.