Voicemail pilot not answering?

[chipig]

We have a IPS 2000 connected to an AD-64 with MCI integration and once in a while when I call the voicemail pilot, it just keep on ringing.I can see on the LCD that the call is not transfered to the voicemail ports.

It's hard to diagnose because it happens randomly.


Here is some settings of my voicemail pilot (2050):

11>0310:2050-
1310>2050:1-
170>2050:2901-
...
170>2916:2050-
171>2050:1-

Any ideas what it could be?

 

[belevedere]

Your pilot number should be a phantom single line. That is a SLT assigned without any hardware installed. Without an actual single line card plugged in, when you call an assigned SLT you get a busy tone which will force the UCD group to function. As a virtual extension it will always ring even if it does not roll into the UCD group. In your case, if you re program the pilot, you will lose your forwarding information.
Use CMD E50 de pilot number de o exe. This will busy out the virtual number and always try to roll into the UCD group. This is a first step in troubleshooting your issue. You may still have a VM port problem in the PBX or VM.

 

[chipig]

Thanx a lot for the information. I just did what you told me.Indeed it was not busied out.I hope it will fix my problem.

Here is what I did:

E50>2050:1-0

 

[3racefan3]

The best practice (belvedere may mean this) is to assign the pilot number on LEN in a non-existent PIM. If you have PIM's 0 -4 then a len in PIM 5-8 and the pilot is then busy without CMD E50. Have you checked the port status in the voicemail? Perhaps some ports are locked up and are not available for use causing the ringing to the pilot number until a port free's up. From your post you have 16 ports, how busy of a site is this ,how many vm boxes, is this the auto-attendant as well voicemail? It is unlikely but the system may just be that busy from time to time.

 

[chipig]

I have PIM from 0 to 7 and they are all ocupied.So I'm not sure if I can use a non-existant PIM. If I use command E50 with a virtual, is it as good as assigning it to a non-existent PIM?


All my voicemail ports are working correctly.I have tested them one by one.We have about a 1000 vm boxes.
If by auto-attendant you mean that it answer all incoming calls then yes it is.

 

[belevedere]

The virtual in the busy out condition will be ok for your system. Ideally NEC wants it to be a phantom SLT, but as a second option your application should do. The whole point of a busy condition on the pilot is to allow it to roll into the UCD group.

 

[3racefan3]

If you have 1000 vm boxes and all incoming calls route through the voicemail you may very well just have all the ports busy from time to time.