I have a customer that wants to setup the following. They run a 24/7 Heating/Cooling service. If a call comes in after 5pm it will go to voice mail. Once the caller leaves a message. IPO needs to call and email the service tech that is "on call" that specific week. I am open to suggestions on the best way to accomplish this. Thanks in advance.
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Voicemail Notifcation to Outside number
- Thread starter clindsay1
- Start date
What voicemail do you have?
If its Voicemail Pro, then you need to look at the options that already exist for Callback and Outcalling in the application help. Outcalling is the most flexible.
Stuck in a never ending cycle of file copying.
If its Voicemail Pro, then you need to look at the options that already exist for Callback and Outcalling in the application help. Outcalling is the most flexible.
Stuck in a never ending cycle of file copying.
I have setup this at our office for the 24 Hrs service.
Callers can leave a message, then an email is send to the engineer on duty, end the system will call him untill he deletes the message.
My colleague sets the engineer that is on duty usung call variable.
The vm box make an outcalling to a virtual user that is forwarded to a startpoint in the vm pro, that checks the variable so the engineer on duty is called.
Callers can leave a message, then an email is send to the engineer on duty, end the system will call him untill he deletes the message.
My colleague sets the engineer that is on duty usung call variable.
The vm box make an outcalling to a virtual user that is forwarded to a startpoint in the vm pro, that checks the variable so the engineer on duty is called.
intrigrant
Systems Engineer
I have a nice call flow for that, it is build for several departments, each department has a number of "on duty" members.
Each employee can activate their shift, they cannot deactivate it because there must always be someone "on duty".
We use a SMS server, we send a mail to the SMS service and that service sends a SMS with the number of the customer to call. More reliable as just a mail to the employee.
I will post it later because it needs some explanation and I have to change personal information like mobile numbers etc.
Each employee can activate their shift, they cannot deactivate it because there must always be someone "on duty".
We use a SMS server, we send a mail to the SMS service and that service sends a SMS with the number of the customer to call. More reliable as just a mail to the employee.
I will post it later because it needs some explanation and I have to change personal information like mobile numbers etc.
- Thread starter
- #5
Like Okkie26 said embedded can't do it because you cannot enter any information that is needed to make this work.
With VmPro you can play and make things work that other systems can't because it is flexible and has so many options that you probably will never use them all. I am probably not even a third through all the stuff in there.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
With VmPro you can play and make things work that other systems can't because it is flexible and has so many options that you probably will never use them all. I am probably not even a third through all the stuff in there.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
intrigrant
Systems Engineer
I assumed VM Pro as well, with embedded the options are very limited.
Forget the email, not possible with embedded.
I would create a user for each "on duty" employee and program mobile twinning with a time profile ( twinning of inside business hours ).
Then add them all into a sequential group and use this group as the target for Out Of Hours calls.
Then each employee can enable or disable huntgroup membership at will, all not "on duty" disable the membership and the poor on "on duty" enables it.
If they have system phones then program a button for the group membership, it wil lit when enabled.
Forget the email, not possible with embedded.
I would create a user for each "on duty" employee and program mobile twinning with a time profile ( twinning of inside business hours ).
Then add them all into a sequential group and use this group as the target for Out Of Hours calls.
Then each employee can enable or disable huntgroup membership at will, all not "on duty" disable the membership and the poor on "on duty" enables it.
If they have system phones then program a button for the group membership, it wil lit when enabled.
- Thread starter
- #9
you can run VmPro on windows XP or better so no server or server OS needed if you don't want to use one-x portal. You can also install the AppServer as that works wonderfully and leave that running, then you don't need a Windows license at all.
The pricing for the license you need to find your supplier or BP to tell you because it is different depending on the part of the world you are in.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
The pricing for the license you need to find your supplier or BP to tell you because it is different depending on the part of the world you are in.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
- Thread starter
- #11
- Thread starter
- #12
It is not about the config as it is different for each solution.
Outcalling works from a users mailbox.
So create a callflow where you can select the right user.
Then go to the user (in VMPro) and there you can create the callback per user.
BAZINGA!
I'm not insane, my mother had me tested!
Outcalling works from a users mailbox.
So create a callflow where you can select the right user.
Then go to the user (in VMPro) and there you can create the callback per user.
BAZINGA!
I'm not insane, my mother had me tested!
gntsfan8690
Vendor
intrigrant, I'm interested in that call flow. We have a customer (a Police dept) who wants to have an alert sent to the on-call officer when a particular mailbox receives a new message. They are asking if possible through means other than email to the office (like a text message). The problem I see is the on-call will probably vary 2-3 times a day, or at least daily.
![[smile]](/data/assets/smilies/smile.gif "[smile] [smile]")
- Thread starter
- #16
clindsay1 hopefully you also have the appropriate licensing for VmPro otherwise it will not work or better it will only work for 2 hours and then go down.
A callflow like that has probably taken a few hours of building and testing so if intrigrant will post it then please make sure that he gets plenty of stars from whoever downloads it.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
A callflow like that has probably taken a few hours of building and testing so if intrigrant will post it then please make sure that he gets plenty of stars from whoever downloads it.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
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