happynova72
Programmer
Hey all,
I have a 406v2 r4.2(17) with a hunt group problem. When people call into the system they hit an auto attendant first and then press option 1 for the group. The transfering works fine and it rings the 2 phones that are in the group (setup as collective), but when they pick up the handset to anwser the call it's dead air. They see the caller id on the phone but no one is home. the customer has to call back and then is will work fine. just a randon problem. I do have call queing setup on the group, Is it possible the vm is not releasing the call to the extension when they pickup the handset? any help would be great!
I have a 406v2 r4.2(17) with a hunt group problem. When people call into the system they hit an auto attendant first and then press option 1 for the group. The transfering works fine and it rings the 2 phones that are in the group (setup as collective), but when they pick up the handset to anwser the call it's dead air. They see the caller id on the phone but no one is home. the customer has to call back and then is will work fine. just a randon problem. I do have call queing setup on the group, Is it possible the vm is not releasing the call to the extension when they pickup the handset? any help would be great!
