voicemail not picking up

[sara76]

we have 1 user, same cover path as everyone else..

however, once every few weeks, his phone just rings but doesn't go to voicemail

is this a voicemail issue or something going on with our S8500?

to fix this i just busy out and release his station and then it starts working again.

any ideas?

 

[SloTCMS30]

sara76,

How many ports are in use on your VM at the time that his phone is not going to cover? Also, if you run a trace on the station does it try to go to cover?



“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”

- Epicurus

 

[4merAvaya]

Next time you have the problem status the station and confirm that the correct coverage path is active. If not, you can put the same coverage path in the 2nd coverage path on the station form.

Kevin