Voicemail not illuminating ????

[Tye]

Hello I have an Octel Aria running with a Nortel Option 11C. One of my users when he gets a message the light is not turning on to tell him that he has a message. Then there is another user that has no voicemail his light is illuminating and wont turn off. Does anyone know how I can fix the one that the light is not turning on even when he has a message.
Thanks

 

[Guest_imported]

Yes...the voicemail box with the light not alluminating. You must make this a MARP...primary extension for that phone then this should work. The other problem: First try leaving the phone unplugged for a few mins and plugging it back in...if this doesn't work try disabling the message waiting notification on the Octel and the reenabling again. This should solve both issues.

Dave

 

[Tye]

Thanks for the response back. What I did with the mailbox that would not stop lighting even though its got no message in it. I left it a message then retrieved it and the light just went away. Weird.

For the VM that wont illuminate when they get a message the main DN is and has the MARP marked as its main DN number. I had to delete the mailbox and then rebuild it and boom it worked correctly.

Does these mailbox get corrupted that easily. This is the first that I have seen that having to remove it then rebuild it again. Again Weird.

But thanks for your help...