Voicemail messages queued to a skillset 1

[todd1019]

I have heard that messages left in a voicemail box could be queued back to a skillset and played to the next available agent.

Example: Call comes in goes to script that offers to skillset. Script has parameter if call waits for 20 seconds route to voicemail. Caller is then prompted to leave a message. When the next agent becomes available could the voicemail message be delivered to the agent like an acd call.

I have Symposium 4.2 and Meridian Mail.

 

[iptuser]

We use this set up, set up a mail box and use the Remote Notifction (RN)in the config. point the RN to a new CDN you have set up. In teh sctrip just configure as a normal CDN - IF CDN equals (CDN) then
q to skillset xxxx ( we set up a prioty so it jumps the Q.
There can be an issue with this if the agents do not answer the call RN will try after x sec I think 3 times if no answer after the period it can turn it self off


wayne