Voicemail Messages have gaps during playback

[Trustel]

I have a BCM400, Rel 4.0 latest patches, all 7316E phones, PRI. The users are experiencing gaps of 3-4 seconds in their voicemail messages during playback. I've never had this happen on any other BCM, any suggestions on what I should look for?

 

[Firebird Scrambler]

This is a strange problem as I've not come across it before either!.

Are the gaps in the voicemail message at the start, middle or end etc?. Are they all at around the same point etc?. I think the last system patch update was 034 and the desktop was 020.

BCM 4.0
==================================

PATCH ID: BCM.R400.359-ROOTFS Category: LTD
PATCH ID: BCM.R400.140-AASpecializedTransferActivate Category: LTD
PATCH ID: BCM.R400.SU.System.034-201206 Category: GEN
PATCH ID: BCM.R400.SU.Desktop.020-201203 Category: GEN

I think there was also a small CTE patch released which is available here if you don't have it.
BCM.R400.340-CTE-1.5-1.0.zip

I don't somehow think it is patch related. It might be worth having a few backups done and perhaps using another hard disk with 4.0 software on it to see if the problem was the disk.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[Trustel]

Hello Firebird,
The gaps happen after the message playback has started but not at any specific time. The entire BCM400 including the disk was replaced last August. It apparently started happening after that but it was so infrequent that the customer didn't realize it was a problem until it became more frequent. I'll be going to the site tomorrow to have a closer look.

Thanks for the response.

 

[curlycord]

I am guessing the disk too.

Do you mean while they listen to a message it goes silent then comes back, however they missed part of the message or it left off and continued?
Might be software corruption too.

Maybe try to reinstall voice mail then do a restore from a backup.

Check the caps are not bulging on the BFT while your there too.

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[koulioumbis]

What about BCM monitor? did you check the usage indicators? is there any peak in usage during playback? are all green or you see yellow or even red bars?
Maybe memory module is faulty. I have faced bad memory on BCM400 sometimes in the past.

Regards
Nikos