Voicemail messages cut off

[bassphone]

I am having users reporting that voice mail messages are cutoff mid message. We are using a Nupoint Ip ver 14.0.1.28.01 the phone system is a 3300ICP ver 4.0 both phone system and voice mail are connected to a Cisco 3750 on the same Vlan.How do I trace the resources used for the call that went to voice mail and was cutoff?

 

[nytalkin]

There are a few dpars related to "Talk Off" on both the NPM and the ICP. Product Support can provides the necessary patches.

NO GOOD DEED GOES UNPUNISHED!

 

[Supernova99]

Are you using Mitai integration or PIMG?
There are known issues with PIMG and SIP
14.1.1.4 SP1 has fixes for call cut off

Share what you know - Learn what you don't

 

[bassphone]

Thanks for the input,however; I do not think it is from the known issues as there seems to be only one mailbox affected at this time. We are using IP integration to the 3300ICP and a bell systems(at&t) PRI for in/out calling.