Voicemail light on hunt groups 2

[mrbusy]

I have an Avaya IP 403 phone system with about 25 users all on digital handsets. Everyone in our company has a DDI number and the office has a main number which calls a hunt group.

The main hunt group consists of just one phone belonging to the receptionist, but overflows into a secondary group containing everyone else on busy or N/A. If no one answers on either group then the call is directed to the voicemail for the main group.

When a message is left on the main group I would like the red light to illumincate on teh reception phone, but I don't know how to do this. Can anyone explain?

Also, can anyone tell me why although both the main and secondary hunt groups appear to have voicemail turned on (box ticked on properties), the calls are directed to the main group voicemail and not the secondary one?

Many thanks in advance.

 

[big70]

If you wan,t to turn on the light on a phone for voicemail in a huntgroup.
You must put H400 (400=huntgroupnumber) in the source number of the user.

Source Numbers

H<Group Name> = Hunt Group Voicemail Indication
Allows the user to receive message waiting indication of new group messages. Enter H followed by the group name, eg. HMain.

On suitable display extensions, the hunt group name and number of new messages is displayed (refer to the appropriate telephone user guide).

If the user is using Phone Manager, the Messages tab shows the hunt group name and number of new messages.

If the user is not a member of the group, a voicemail code must be set for the group's mailbox (see Voicemail Code on the Hunt Group | Voicemail tab). Refer to the Voicemail Installation & Administration Manual.

 

[PHins711]

I tried to answer but got a server error earlier. Has anyone else been having trouble getting to the website?

For the hunt group voicemails, I have found that if VM is enabled, calls will follow any forwarding or overflow but return to the original user's mailbox. In this case, the first hunt group.

On a similar note, if you zero out of a user's mailbox, the call will not return to the user's mailbox. It will fall into the mailbox of the zero out extension or hunt group because it has already been into the original user's voicemail. It must see that the caller has already been in the mailbox and didn't want to be there.