Voicemail light for multiple mailboxes (9162G)

[beauuu]

My company has an IP Office 500v2 with a Voicemail Pro (UC Module). Our office has two main lines coming into the building that are answered by the receptionist.. One representing the office building and the tenants in the building and another representing a single tenant (a company owned by the same person who owns the office). Before we upgraded to an IP Office from our old Lucent/Merlin system, the voicemails for both of these lines would cause a light to come on on a single phone. Each of the two lines had their own voicemail greeting.

I wanted to know if it was possible to have the light on a single 9162G at the receptionist desk come on if a voicemail was left for either of these two main lines?

Our current setup has the receptionist desk phone existing as a single extension and call routes for all tenants with in the building point to this phone (with tags to distinguish) and their fallback being the extension of each of those tenants. When the receptionist steps away from her desk or leaves for the day the phone is switched to DND, directing all calls to an auto attendant

Open to suggestions and ideas.

Thanks,

 

[tlpeter]

You should use groups and add Hgroupname in the users Source number field.
All the voicemails left fr those groups will show up on the phone.


BAZINGA!

I'm not insane, my mother had me tested!

 

[smokinjoe2938]

yes you can, give each line a unique incoming group id, create a hunt group for each company, build an incoming call route for each line and the destination would be the hunt group, If the hunt group is called Main you will need to add a source code such as HMain under the receptionist user form at source codes, and last I would give her a visual voicemail button, this way she will be able to tell who the voicemail is for.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[beauuu]

Awesome.. I figured it was possible to do this. Our Avaya partner has said otherwise multiple times. Not going into detail, but this isn't the first time they have said one thing and I figured out otherwise on my own.

 

[SupportDude]

You should find a new Avaya partner.
My experience with IP Office has been that it is capable of doing virtually anything you can think of, within reason, especially if you have VMPro.
Extremely versatile system!

-SD-

http://www.mysupportguy.net

 

[intrigrant]

Hm, it cannot even give a different tone for "Busy", "DND" or "Logged off".
It sucks ( that was a reaction of a customer of me today )

 

[amriddle01]

I do think it sucks that it doesn't tell you a user is actually on a call in the display as oppose to just not there, or being forced to drop to 2 keys and reserve last CA



"No problem monkey socks

 

[intrigrant]

It would be nice if a user could set the status of a Appearance button to enabled or disabled ( incoming/outgoing/both ), then they can decide themselves what happens and how many calls they want te be able to receive at the same time.
We have a stock broker as a customer and he would be so happy if this option was possible, now he is messing around with manager adding and deleting appearance keys depending on the call load at any given time ( they really need to have a number of calls on one phone and be able to switch between calls by pressing a single button and the number of calls vary from time to time and if they are busy on a deal then new calls are not allowed )
With the previous system they had six phones on the desk!

 

[beauuu]

You should find a new Avaya partner.
My experience with IP Office has been that it is capable of doing virtually anything you can think of, within reason, especially if you have VMPro.
Extremely versatile system!

Unfortunately, when we purchased the system we also signed a maintenance agreement for a couple years. I will be finding a different company to take over the support/maintenance on the product as soon as our current agreement comes to an end though.

I once had them get angry with me tell me to "leave the work to [their] Avaya certified technicians" when I resolved a problem because they said I could cause further problems.

I'm not the type to just sit by and twiddle my thumbs while I wait.

 

[SupportDude]

@amriddle
I submitted a GRIP request for the "On another Call" display and it was accepted. We will see if it ever actually makes it into a software release.
Have you seen this regarding the Reserve Last CA?
· Release 8.1 FP1+: 1400, 1600, 9500 and 9600 Series telephone users can put a call on hold pending transfer if they already have held calls even if they have no free call appearance button available. See Context Sensitive Transfer.

@intigrant
1) You could setup Absence Text messages, but then the users would actually have to use them.
2) How about using a Toggle Calls key? I like your idea about the Appearance keys, but does any system do that?

-SD-

http://www.mysupportguy.net

 

[amriddle01]

Yes I know about the virtual appearence key thing, but using it still only gives busy tone or VM rather than something usefull. And oddly it doesn't work if you knock it down to a single appearence key...which again would be usefull so you could free keys up.....grrrrr



"No problem monkey socks

 

[SupportDude]

Yeah ... but if they did that, there is no reason to buy Button Modules.

-SD-

http://www.mysupportguy.net

 

[intrigrant]

Absent text message is what they have but they don't look at the phone, it is a organisation for visible impaired people, most of them can hardly see anything and depend fully on their ears. It is amazing how they can distinguish different sounds which seems the be the same to me.

 

[amriddle01]

I you have a site with 200 users it isn't feasible or even possible for them all to have enough buttons for that and nearly every other system does it, that's a weak argument



"No problem monkey socks