voicemail in an acd agent in opc81c nortel 2

[Rustend]

Hi guys,

I was wondering if someone can help me. I have an acd agent in a nortel opc81c in which i need to configure a voicemail in the key 4 which is located its extension. Bellow is the print of this extension i think with this set must be working but unfortunately it is not working. someone can help me?
The call keeps ringing.

TN 052 0 06 08
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 4000
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
EFD
HUNT 4000
EHT 4000
LHK 5
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 7140 0 8213
AGN
01 ADL 16
02 ADL 16
03 ACNT
04 SCR 5804 0 MARP
CPND
NAME John Smith
XPLN 17
DISPLAY_FMT FIRST,LAST
05 SCR 6804 0 MARP
06
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16 MWK 4000
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 17 MAY 2012

 

[RickyPone]

try lhk 4

 

[Rustend]

THanks RickyPone,

I just tested but It is still not working.

any idea?

 

[KCFLHRC]

I doubt LHK is your problem, you probably want it to hunt up to the roll over line. Is there a reason you have call forward by call type enabled when it is going to the same place? That piece doesn't make sense and may be your issue. Kinda weird, everything looks right. Does this extension happen to appear some where else?

 

[bhassell2000]

I would build it as a key 0 on another TN and marp it there and add a xmwk key for it on on your set

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[GHTROUT]

Does 5804 appear on another phone? If so, the light will not light on this phone unless you add the XMWK key.

Find more at GHTROUT.com

 

[imperialtech]

CHECK YOUR CDN PROGRAMING IN LD 23

 

[GHTROUT]

And what would they check for in the CDN?

Find more at GHTROUT.com

 

[Southpaw46]

You might try adding the position ID to voice mail as an exension sinceNortel likes to reference key 0
add 8213 as an extension in voice mail

 

[Triton101]

what call keeps ringing? the one to the ACD Q or the SCR key 7140 (direct call to it)

the call to the acd key 0 cannot use the HUNT or FNA of the set.

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[jrhyne]

Is MARP turned on it LD 17? Does this work on any other set with a non PrimeDN scenario?

(MARP is activated in LD 17. If MARP is not active, refer to specific call redirection modules in this document for call redirection details. MARP prompts and messages appear even if MARP is not active. MARP TNs can still be added, assigned, and changed. Features and Services Book 2 of 3 (D to M))

LD 17 – Activate or deactivate MARP.
Prompt Response Description
REQ CHG Change.
TYPE CFN
PARM
Configuration Record.
Gate opener.
PARM YES Change system parameters.
- MARP YES NO Activate or deactivate MARP. There is no default.
<CR> retains the previous system data.

 

[jamie2]

Not sure if you got this working or not, but once you do I suggest you add a xmwk key as GHTrout suggested in addition to CLS LMPX (lights non-PDN keys).

 

[telebub]

There is no EFD defined. External calls will continue to ring. Change EFD to 4000 or make CLS = CFTD to turn off Call Forward by Call Type.